We’re pleased to announce that our VPS servers now come complete with snapshot backups.


This new feature allows any VPS user to click ‘Central Backups’ within their VPS control panel and take a snapshot of their server. This will then be transferred off-site and kept indefinitely, the server can also be restored from this backup within seconds with the click of a button.


The complete server is backed up including all files, databases, configuration settings and any applications installed on the server. This is ideal for taking a quick backup before performing a software upgrade or new installation incase the work doesn’t go as planned.


We allow each server to keep one snapshot by default, if a second is generated it would simply overwrite the first. However if you would like the option to keep more backups on our central server, please contact us.

We have recently added facebook connect to our forums, bringing a whole range of features and functionality. If you don’t yet have an account on our forums, now is a great time to sign up and interact with other clients.

Facebook connect brings far too many features to list but here are some of the highlights -

• Create an account simply by logging into Facebook via the forum
• Sync avatar with Facebook profile picture
• Get notified of thread replies in Facebook
• Get notified of PMs in Facebook

If you already have an account on our forum you can also link your facebook account by clicking the ‘User CP’ link and choosing ‘Facebook Options’ near the bottom of the page.

In addition to the usual benefits, we will also be posting exclusive Facebook offers to users that integrate with Facebook.  Keep an eye on the ‘Notifications’ corner of Facebook.

If you’re not already a forum member, click the ‘Facebook Connect’ button to get started today!

The Gumblar virus has caused a huge amount of damage to websites around the world. The virus steals passwords from FTP software such as Dreamweaver and Filezilla to upload a modified version of a webpage which would be used to infect other visitors PCs.

Regular virus scanners such as ClamAV would not pick up the threat as the virus isn’t actually uploaded to our servers. Therefore we’ve had to come up with another way to protect our clients.

With the new protection in place any files that are uploaded via FTP are scanned instantly for various keywords or phrases. If a threat is found a number of things will happen to secure your account -

• The file is moved to a quarantine for an administrator to review
• The IP address of the uploader is blocked at our firewall
• The password on the account is changed
• The FTP connection is killed
• Our administrators are notified so we can perform other security checks on your account.

If we do get notified of a client account being used in this way we will contact you and ask you to scan your PC with an updated virus scanner immediately.

If you have any questions, feel free to let us know.

As some of you may know, we run a fairly strict firewall which will automatically block your IP address for too many failed login attempts. This is to stop brute-force attempts against your cPanel, email and other areas of your account.

If your IP address is blocked this will result in the server blocking all requests from your address and making it appear as if the server is down. To rectify this we would normally require you to submit a support ticket, however we now have the facility to do this automatically.

If you find your IP is blocked, you can now remove your IP from the ‘My Products and Services’ section of the client area. If you are on a static IP you can also request that we whitelist your address to prevent further blocks.

We will also be creating a WHMCS module for resellers so their clients are also able to request removal and permanent whitelisting.